Effective Date: 01 Jan 2026

At Nivi Design, we aim to deliver your products quickly, safely, and affordably. This Shipping & Delivery Policy outlines everything you need to know about how we ship your orders.

1. Order Processing Time

  • Orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving payment confirmation.
  • You will receive an order confirmation email and a tracking number once your order has been shipped.

2. Shipping Coverage

We currently ship across India. If your location is not serviceable, our customer support team will contact you with alternatives or a full refund.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days
  • Tier 2 & 3 Cities / Towns: 5–7 business days
  • Remote Areas: 7–10 business days

Delivery times may vary due to factors such as courier delays, weather, or other unforeseen circumstances.

4. Shipping Charges

  • Charges may vary as per the Cart Value and Location. Same will be shown at the time of Checkout

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package using the courier’s tracking system or directly from your account on our website.

6. Delayed or Lost Orders

In case of a delayed or lost shipment:

  • Please contact us at 📧 [email protected] with your order ID.
  • We will work with our delivery partners to resolve the issue as quickly as possible.

7. Damaged or Tampered Packages

If your package arrives damaged or appears tampered with:

  • Do not accept the delivery.
  • Notify us immediately with photos at [email protected] so we can arrange for a replacement or refund.

8. Change of Address

  • Please ensure your delivery address is correct before placing the order.
  • Address changes after order confirmation are not guaranteed and are subject to courier partner policies.

9. Contact Us

For any queries related to shipping or your order status, feel free to reach out:

📧 Email: [email protected]